Notifying the claims office:
First and foremost, make sure your horse is getting proper veterinary attention if he/she suffers an injury, illness, lameness, accident, disease or other health issue. Then, it is very important that you notify the claims office immediately if your horse is being seen by a vet for other than routine maintenance care, including castration, otherwise coverage availability under your policy could be jeopardized.
Claims adjusters are available 24 hours/day, seven days/week to assist you. Please also note that if you are in a position where you are considering euthanizing your horse, it is very important that you contact the insurance company immediately, and prior to putting the horse down. Not contacting the company could forfeit any possible coverage under your policy. Please make sure anyone who has the care, custody and control of your horse is aware of these requirements.
In addition, if your horse dies, you must contact the insurance company immediately, and make sure not to bury or otherwise dispose of the body, as the insurance company will likely require a necropsy.
If your horse insurance policy is with:
American Reliable Insurance Company (policy numbers usually starting with EMP) - Mortality and/or Medical or Surgical claims: call (859) 788-5006.
Berkley Equine & Cattle/StarNet (policies usually starting with QAM) - Mortality and/or Medical or Surgical claims: (859) 300-8035.
Great American Insurance Company - Mortality and/or Medical or Surgical claims: (800) 331-0211.
Equine Policy Claims Dos and Don'ts
* Report a Loss Immediately
* Notify the company in advance if horse is going to undergo any sort of veterinary procedure, medical or surgical, whether the procedure is covered or not, including, but not limited to, castration.
* Contact your Veterinarian
* In the event of a Mortality claim, make Arrangements for a Necropsy - as one will likely be required by the insurance company
* Call police immediately in cases of theft, shootings, or vehicular involvement.
* Have the horse destroyed without the insurance company's consent
* Have the horse removed prior to having an autopsy completed
* Neglect to file a police report if one is required.
Liability and/or Farm Policies
Liability and/or Farm Property Policies Claims Department Phone Numbers
American Bankers Insurance Company/American Reliable Insurance Company (policy numbers usually starting with AML, AEP, or SL): call toll free (800) 245-1505
Berkley Equine & Cattle (policy numbers usually starting with QFO): 866-391-9675.
Great American Insurance Group (policy numbers usually starting with A): call toll free 800-331-0211
If an incident has occurred that you believe could lead to a claim with regard to your Liability and/or Care,Custody and Control policy/policies, do NOT admit fault. Make sure to take relevant photos, contact the insurance company immediately, and write down all details of the event as soon as possible.
If you have suffered property damage, make sure to take all steps necessary to immediately mitigate any additional damage to your property, take relevant photos of the damage, and as with any claim situation, make sure to contact the claims office immediately.
If you are not sure who your policy is with, please call us at (888) 687-8555.
All information on this website is for basic informational purposes only, and does not constitute advice or any guarantee of coverage from Broadstone Equine Insurance Agency, a division of Marshall & Sterling Insurance. Contact our office directly at 888-687-8555 or info@BroadstoneEquine.com to speak with an agent for complete and current information regarding all coverages.